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I have seen a targeted advertising
Our priority is always our players and their gaming experience. Our games include advertising for third party products and services. When you play our games, non-personal identifiers and other information about your device is collected and shared with our advertising partners to enable the technical delivery of ads to your…
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I want you to stop using my information/sharing information
Our priority is always our players and their gaming experience. As set out in Section 2 of our Privacy Policy, we use information that we collect about you to provide great games and services to you, including for the purposes of optimisation, preventing fraud, customising in-game offers and verifying purchases. We may…
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What type of information do you hold about me?
Our priority is always our players and their gaming experience. We collect information about you when you play our games or use our other services. Most of this data comes directly from you, such as device information, country and region, and game play information. We use this data to provide the best games and services to…
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Moving game progress to a new device
If you have recently acquired a new phone or tablet, this guide should help you transfer your game progress from your old device. Before moving to your new device, you need to make sure you go through a few simple steps first. These steps will work either on an iOS device or an Android device. Enter the game on your old…
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What are Gold Bars used for?
Gold Bars are the in-game currency used in the game. Need just one extra move to finally pass that tricky level? Run out of lives but want to keep playing and your friends haven't sent you any free lives yet? Want to try using one of the cool, new boosters that you don't have yet? Well, Gold Bars will help you in all these…
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I want to change my payment information on Android
Your payments and transactions are handled by the Google Play Store app which is associated with your device, so we don't store this type of payment information here at King. If you have any problems changing or amending your payment information, please access your Google Play Store settings from your device or seek…
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I want to change my payment information on iOS
Your payments and transactions are handled by the App Store which is associated with your device, so we don't store this type of payment information here at King. If you have any problems changing or amending your payment information, please access your App Store settings from your device or seek guidance from your…
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Have you lost your progress and friends list?
Some privacy settings in Facebook can affect whether your game progress is synced and if your friends lists appear in game. If you are having issues with either, try the tips below. If you have lost game progress, try reconnecting to Facebook Open your game on your device Click on the blue button with the Facebook symbol…
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Do King games have In-app Purchases?
Whilst King games are completely free to download and play, you do have the option to purchase virtual items in-game using the app stores e.g. iTunes App Store or Google Play. It is essential that you protect your device to prevent unauthorised or accidental purchases on your account, especially if young children have…
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I passed a level but it didn't move me forward
Some levels of the game can be tough to tackle and after all your hard work, the satisfaction of the win can only be wiped out if you come back to play the game and have to tackle the level again, so it's something you can easily avoid. It is probably best to start by knowing that the game recognizes your completion of a…
