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I purchased an item on my Android device but haven’t received it
If you purchased an item but didn't receive it, our Customer Care team will be delighted to take care of this for you. Simply follow the guidelines of this article here. Please make sure you take a copy of the order confirmation sent to you by Google Play when the purchase was made, we'll be responding back to your contact…
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What is the Kingdom?
The Kingdom is our portal that allows you to play with other active players! It’s meant to give the same social opportunities to players that don’t have a Facebook account or do not want to connect it to our games. You can get extra lives, extra moves and get help to unlock new episodes from other Kingdom connected…
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If I connect to Facebook, will you post things to my Facebook wall or spam my friends?
We’ll never send any requests to your friends that you didn't actively send from the game yourself. When you play connected to Facebook, certain events (passing a friend on a certain level, achieving a high score etc) can be displayed on your timeline/activity log, however, these are easily deactivated if you'd prefer them…
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How do I restrict in-app purchases on my Amazon device?
Want to avoid any accidental purchases being made on your Kindle? You can easily change the settings so that a password is always required before a purchase can be authorised. To activate this service, simply follow these steps: Swipe down from the top of the screen to open ‘Quick Settings’ Tap ‘More’ Then tap ‘Parental…
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Who shows up on the map and in my high scores list?
This will depend on how you are connected. If you play connected to Facebook, your Facebook friends who play the game will also appear in the high score lists and on the game map. If you don't play connected to Facebook then the game will automatically assign you a group of fellow Kingdom players. These players are there…
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How do I save my progress?
There are two ways to save your progress: Using either Facebook or our Kingdom. By connecting to either of these platforms you can… Save your game: You’ll be able to easily synchronise your progress and Gold Bar balance from Facebook/King.com to your mobile device and vice versa. This ensures that your progress will not be…
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Can I reset my progress back to the beginning?
If you want to go back to the beginning and start the adventure all over again, you have a couple of options: The easiest option is to scroll all the way back to the beginning of the map and just replay those earlier levels – this way if you get stuck on a level you can always just skip it and carry on regardless! The…
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Is it possible to complete the game without buying anything?
Yes. In fact, it's not only possible, but very common. Most people who complete all the levels in the game have not bought anything at all. We continuously reward players with free boosters and prizes in the game, so if you're stuck on a particularly challenging level, maybe try using a booster or two to help you get back…
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Will I lose all my game progress if there is more than one player on my device?
This can be a tricky one. If you are careful then you should have no problems at all with 2 people playing on the same device with different Facebook accounts. Before switching players always try to follow these steps: Make sure that the last person has signed out of their Facebook account in the game Then force close the…
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How do I change my name or my avatar in the game?
This depends on how you are connected to the game. If you are Facebook connected, your Facebook profile name and picture will show in the game. If you'd like to change these simply log into your Facebook account, make the changes and you're good to go! Please note that the changes may take a few hours to be pushed into…
