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Why does my friend have new games features, but I do not?
At King, we are constantly looking for ways to make our games more fun, interactive or challenging. Whenever we create a new feature, we always like to test it with our loyal players first, to make sure that they like it as much as we do. To do this we always choose a randomly selected group of players to test the feature,…
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Why don't I have this new challenge but my friend does?
If you don't have a challenge but your friend does, don't worry - you'll be getting it soon in the future we promise. At King, we are constantly looking for ways to make our games more fun, interactive or challenging. Whenever we create a new feature, we always like to test it with our loyal players first, to make sure…
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Can I move my game progress onto a new device?
Yes you certainly can! Use either Facebook or Kingdom connect to easily switch between devices and access your game progress and Gold Bars wherever you play. Boosters and extra lives however, are always stored locally on the device you received them on, so they won't move across to your other phone or tablet. If you have a…
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I'm having technical difficulties with my Apple device, which ones work best with King games?
As technology is constantly advancing, it's not possible to give a definite list of devices which are or are not compatible, as this regularly changes. To give some broad guidelines, if your device is older than 2 years since it's manufacture, it's possible the specification may no longer be sufficient to deliver the…
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Are you looking for the latest available levels in your game?
We recommend you regularly update your game and device software, to make sure you're getting the latest in levels, fixes, features and fun! New level updates, additional features and bug fixes take place regularly, so making sure your device is regularly updated is strongly recommended, as we aren't able to do this on your…
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What do boosters do?
Boosters can make the difference between winning and failing a level! Some boosters recharge over time and when charged, they’re free to be used again. We award many free boosters in the games, through daily rewards or as prizes for completing our special live events. Alternatively, you can also buy boosters in exchange…
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How do unlimited lives work?
Unlimited Lives can be sometimes bought or occasionally are offered as a prize in many of our games. A great way to allow longer gameplay without having to worry about how many lives you have available in your heart-meter. Unlimited Lives are controlled by a timer, so when they're won or bought, the clock will begin to…
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When are you releasing new levels?
We strive to design and include new levels as often as we possibly can, however we have to rigorously test them and make sure they're not too similar to previous levels. With over 2000 levels in some games, it's quite a challenge! It means you can sit back and enjoy the game as you'll never need to contact us to request…
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I'm having issues connecting my game to Facebook!
The first thing to check, is whether your privacy settings have 'expired' which don't allow the sharing of your data from Facebook in the game. If you're able to connect to Facebook, but the game doesn't show your connected friends then please read the article elsewhere in this helpcentre called 'Have you lost your…
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If I upgrade the software on my device, will I lose my progress?
Updating the software on your device should not lose your progress, as it's saved using your Facebook linked profile or your King profile. Make sure you connect your game to Facebook or King.com profiles before you make any changes, to be certain your latest progress is secure. If you haven't already save your progress to…
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Is my Android device compatible with the game?
As technology is constantly advancing, it's not possible to give a specific list of devices which are or not compatible, as this regularly changes. To give some broad guidelines, if your device is older than 2 years since it's manufacture, it's possible the specification may no longer be sufficient to deliver the seamless…
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What are these special events in my game?
Our Game Teams are constantly working on new features, gameplay events and challenges to add in extra challenges and rewards, bringing you the most in entertainment and fun. Most events will appear for a limited period and carry a time window for you to complete them, visible when you have the event active in your game.…
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Are you looking for the latest available levels in your game?
We recommend you regularly update your game and device software, to make sure you're getting the latest in levels, fixes, features and fun! New level updates, additional features and bug fixes take place regularly, so making sure your device is regularly updated is strongly recommended, as we aren't able to do this on your…
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I can't synchronise my progress
If you are experiencing issues synchronizing your game progress to your Facebook or King.com account, please try all the options below to resolve the issue: First, make sure you're properly connected to Facebook using the steps in other articles in our Helpcenter. You'll find more support for these under different topics…
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I purchased an item on my Apple device but haven’t received it
If you purchased an item but didn't receive it then our Customer Care team will be delighted to take care of this for you. The first thing to check, is your purchase history with iTunes. What may not be already be clear, is that iTunes can take a few days before applying any charge for a purchase to your account. This…
