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How do I restrict in-app purchase on my Windows Phone?
If you have a Windows Phone, you can activate a Wallet PIN to protect your phone from unauthorized purchases in the Windows Phone Store. Your Wallet PIN is different to your lock screen password, so when you set up a Wallet PIN, be sure to choose something you'll remember – particularly if you don't think you'll use it…
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How do I restrict in-app purchases on my iOS device?
Want to stop any accidental purchases being made on your Apple device? Simply follow these steps to get complete peace of mind: Tap the 'Settings' icon Tap 'General' Tap 'Restrictions' and then select 'Enable Restrictions' You will then be prompted to enter a passcode Re-enter the passcode to confirm Then scroll down to…
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The game says I have to wait hundreds of minutes for my next life. What’s happened?
If you have recently changed the time on your device (due to travelling or other reasons) this may affect the lives timer in the game. To fix the issue, simply follow these steps: Open the game and check how long you have to wait for your next life. Now set the clock on your device forward by that amount of time. For…
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Accidental purchases on iTunes
If an accidental purchase is made from one of our games to your iTunes account, we may be able to help guide you in in the right direction. The purchase is made through our game, however, the payment is processed by the local app store. In this case and on Apple devices, the purchase is carried out in the iTunes Store.…
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I purchased an item on my Amazon device but haven’t received it. What should I do?
If you purchased an item but didn't receive it, our Customer Care team will endeavor to investigate what has happened. Simply follow this article here. Make sure that you have a copy of the purchase receipt ready as we may need you to attach that when you reply back to us. If you no longer have a copy, you will need to…
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How do I restrict in-app purchases on my Android device?
Purchases are carried out using your saved payment information, held in your Google Play Store account. If you'd like to avoid any accidental purchases being made on your Android device, simply open the Google Play Store app and follow these steps: Tap the 'Menu' button in the top left corner corner of the Google Play…
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How many lives do I get in the game?
As our games are free, you'll be able to start any game you play with a full set of five lives. Every time you fail or quit a level you will lose a life but we'll always top them up again. Lives will recharge over time, so we'll always make sure you can jump back into the fun. If you're keen to get back into the game…
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How do I create a Kingdom account?
If you don't use Facebook then we strongly recommend you create a King profile instead and join the Kingdom. It's the easiest way to save, synchronise and recover your progress if you play on one or multiple devices. Creating a Kingdom account couldn't be easier: Open the game on your device and tap the Settings button…
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Can I skip levels?
Following the trail of adventure through our game maps is one of the cornerstones of our games. Unfortunately, this means that you can't skip individual levels, I mean after all, what would be the fun in that? Instead, you'll need to pass each level before unlocking the next one and moving on in the journey. If you're…
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Can I transfer Gold Bars currency between games?
Each game is it's own unique ecosystem with different challenges, features, events and fun! This means there's no connectivity between each game, so unfortunately you can't transfer Gold Bars from one game to the other. For example, if you’re playing Candy Crush Saga you can't use Gold Bars that you purchased or received…
