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How do I restrict in-app purchases on my Android device?
Purchases are carried out using your saved payment information, held in your Google Play Store account. If you'd like to avoid any accidental purchases being made on your Android device, simply open the Google Play Store app and follow these steps: Tap the 'Menu' button in the top left corner corner of the Google Play…
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How many lives do I get in the game?
As our games are free, you'll be able to start any game you play with a full set of five lives. Every time you fail or quit a level you will lose a life but we'll always top them up again. Lives will recharge over time, so we'll always make sure you can jump back into the fun. If you're keen to get back into the game…
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How do I create a Kingdom account?
If you don't use Facebook then we strongly recommend you create a King profile instead and join the Kingdom. It's the easiest way to save, synchronise and recover your progress if you play on one or multiple devices. Creating a Kingdom account couldn't be easier: Open the game on your device and tap the Settings button…
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Can I skip levels?
Following the trail of adventure through our game maps is one of the cornerstones of our games. Unfortunately, this means that you can't skip individual levels, I mean after all, what would be the fun in that? Instead, you'll need to pass each level before unlocking the next one and moving on in the journey. If you're…
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Can I transfer Gold Bars currency between games?
Each game is it's own unique ecosystem with different challenges, features, events and fun! This means there's no connectivity between each game, so unfortunately you can't transfer Gold Bars from one game to the other. For example, if you’re playing Candy Crush Saga you can't use Gold Bars that you purchased or received…
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I am not receiving messages in-game from friends and/or other Kingdom players. Why?
As our games are played by millions of people around all around the world play, it does mean that sometimes there can be a delay in messages reaching other players due to the sheer volume. This is something we're constantly working to improve, however it does also rely on some factors which are outside our control, such as…
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I have seen King promotions, which I can complete to win prizes. Is this genuine?
King only run competitions and promotions via our official social media and website channels. Please make sure to look for the official blue verified tick on all social channels before engaging in any promotions, offers or competitions. We will never request personal information, such as bank details, for our promotions.…
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Why does my friend have new games features, but I do not?
At King, we are constantly looking for ways to make our games more fun, interactive or challenging. Whenever we create a new feature, we always like to test it with our loyal players first, to make sure that they like it as much as we do. To do this we always choose a randomly selected group of players to test the feature,…
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Why don't I have this new challenge but my friend does?
If you don't have a challenge but your friend does, don't worry - you'll be getting it soon in the future we promise. At King, we are constantly looking for ways to make our games more fun, interactive or challenging. Whenever we create a new feature, we always like to test it with our loyal players first, to make sure…
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Can I move my game progress onto a new device?
Yes you certainly can! Use either Facebook or Kingdom connect to easily switch between devices and access your game progress and Gold Bars wherever you play. Boosters and extra lives however, are always stored locally on the device you received them on, so they won't move across to your other phone or tablet. If you have a…
