"No Connection" problem! (Reported to the Studio)!

QueenB · July 2020

I think you might have to try reinstalling the game app @Rocko_1 🤔

If I can have your User ID, I can check and see if your game has been backed up so you can try reinstalling the app 😉

Hepzibah13 · July 2020

My two Bubble Witch games are still saying off line when I am definitely on line - it’s very frustrating I can’t get any rewards 🤷🏻‍♀️

[Deleted User] · July 2020

@Hepzibah13 Heya! Welcome to the king community. @KimElston can you help with this?

PrettyBubbles · July 2020

Hi @Hepzibah13 oh no we don't want that for you. 🙈

Have you tried checking play store or equivalent for any updates. Then try logging out of the game and restart your device.

Give it a go and if it doesn't help let me have your game and device details and will help you further 👍🙂

Hepzibah13 · July 2020

Hello Kim

I will re start. Thank you 😊

Loveth_NP · July 2020

Hi and a very warm welcome to you @Hepzibah13

So sorry about that ,

Hope you get your game sorted with the helpful hints of the experts

best of luck and enjoy crushing 🍭🥂

Hepzibah13 · July 2020

I had to start both Bubble Witches right from the beginning 🤦🏻‍♀️

nikkimoulson73 · July 2020

This no connection lost all my progress I was on level 600 now I'm on level 1 I'm so upset

QueenB · July 2020

@Hepzibah13, do you still get error message that you are not connected? Which device do you play on, Apple, Android, Kindle?

Have you also by any chance tried reinstalling the game apps?

QueenB · July 2020

Sorry to hear about this @nikkimoulson73 but I'm sure you're game has been backed up 😉

May I ask which device you are playing on? Apple, Android, Kindle?

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