🍫 Chocolate Box - Server error!

mariannestappen

https://community.king.com/en/candy-crush-saga/discussion/comment/1908478#Comment_1908478

Ich habe schon versucht mich an den Support zu wenden aber da gibt es immer nur irgend welche vorgefertigten Standartantworten, das hilft mir nicht das Problem zu beheben. Browswe cashe leeren mache ich sowieso täglich, es ist nervig, ich würde so gerne wieder spielen wollen. Ich glaube es war ein Fehler mich in der community anzumelden, denn bis ich dies tat konnte ich ohne Probleme spielen

Jay2k14

https://community.king.com/en/candy-crush-saga/discussion/comment/1896923#Comment_1896923

Hi,

I’ve been experiencing this issue for a few weeks and I finally managed to fix the issue.

This is what I did to fix the issue. I went to the “Events” tab and clicked on the Chocolate Box event and as had been happening for the last few weeks, I got the error message saying the Server couldn’t be contacted. I then repeated this straight away (Event, Choc Box, Server Error) and after about 5 or 6 attempts, it finally reset the event.

While this does not absolve the tech team from coming up with a proper fix for this error (I’m sure plenty of players won’t check here for a fix!), I hope it acts as a workaround for those players who do check here!!

Rhondal1960

I still cannot get into my chocolate box where can I find the update?

llheus58

I kept tapping the Chocolate box over and over each time clearing out the error, finally it opened. Try that, it has worked for several people.

llheus58

I tapped ther box over and over finally it came up.

HaMa

https://community.king.com/en/candy-crush-saga/discussion/comment/1909309#Comment_1909309

That's something I could have tried until yesterday afternoon. But then the "Play Now" button on the starting page froze (became irresponsive) and that means I cannot even get into the game. 😥

JillPrice1

I’ve tried the consistent tapping on the chocolate box with no effect. I sign in with Facebook and have automatic updates. I use an iPhone SE

harisbgioum

what will happen to the chocolate box?
will it work at some point?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/355696/chocolate-box

Hi and welcome to the King Community

Sorry for the Inconvenience .At the moment there are some server related issues with the chocolate box and work is underway to resolve the issue. and Investigated. meanwhile Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

You will find the complete information in the link Here

nightshade1066

I contacted CC but was told the standard f"eatures appear and disappear"...isn't the chocolate box for everyone? This is the 3rd problem with the chocolate box. Arg!