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I keep getting this message on my iPad. IOS is up-to-date and I went in the App Store and candy crush is up to date as well. I tried turning the iPad completely off and back on and still get the error message.
they are not fixing anything. I’ve now lost all my gold and friends as well and just get a canned response from support. Im left to assume king just wants everyone to buy stuff when they do they stupid updates.
I just logged in to play today (after losing my gold bars yesterday) and am being asked for my date of birth again. I am afraid that if I input my date of birth, I will lose everything. I don't understand why this keeps happening to me. The last time I put I my DOB, I lost my profile picture, my friends, and my gold.
My problem is still not fixed since May 19. I lost my friend's, profile picture, and 5000 gold bars. I have continued to play a bit and earned 30 gold bars, but today those 30 disappeared. I don't understand what is going on.
If you have been reading these threads you will realise you are not alone. I know it is very frustrating but all we can do is hope that the powers to be manage to sort out the problems.😏
I log in with a Kingdom account and have lost everything except the level. The profile picture, hundreds of friends, more than 400 gold bars, extra lives, dozens of boosters.
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
I am using my Kingdom account. *Edited by CM* "I was using my iPhone and I logged into my account today and found that my gold had disappeared. I had more than 2,000 gold and now I only have more than 20.i m sad
*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules
Logged in and was asked for my date of birth. Played a level and thought I would use some of the 30 gold I received from winning the last round… but I have no gold!
Tried the level again only to get bombarded by tutorials and a prompt to add friends… so my friends have gone too!
Then noticed my profile picture had changed :/
But I still have my boosters…but for how long?
*Edited by CM: Hold on a bit! Please remember to be sweet and kind - Our House Rules
Lost 200+ gold bars, avatar, friends, extra lives and boosters. Everything except my level. Seems issue 2.
Please I need help on how to retrieve my account back because I don't understand this update stuff anymore
My account updated itself and now I lost my account,my gold bars,my friends and I was at lvl 3443
It's so annoying
Also lost all my friends, gold, profile picture
I can’t even log back in because it is saying wrong email and password combination. I do not want to play starting from level 1 again. How do i get my progess back? With all the boosters and gold bars accrued?
Hello @Cautious05 can you provide a little more information please?
Did you see a message appear in your game telling you to update?
I lost my friends, profile picture, and gold bars. I am at the correct level and I still have all of my "boosters".
Thought I was the only one,it's so frustrating!!!
Issue One —> Logged into the game with Kingdom account. Lost Gold Bars, profile pic, Friends list & level progress
Hello & Welcome to the King Community🤗
Are you logged into the game through Facebook or Kingdom account?
Are you using an iPhone?
New here? Sign in or create an account to join the fun.
This happened to me. I lost all of my friends, the lives they gave me (over 90), and nearly 5000 gold bars accrued over years of playing. I emailed customer service and I received a standard response that basically said they won't do anything about it and that all of my stuff is lost. 😡😤🤬
Hello @lspring2017🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Which device are you using to play the game?
Please reply by typing below.
Hi and Welcome to the King Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
The Gold Bars do sync across all platforms in all games, but the Boosters do not sync between devices.
Please check links bellow about lose booster!
ah I’ve been playing on my phone and I think you answered the question the upgrade actually uninstalled and reinstalled the game 🫤
..
Hello @evildog🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? Can you show me a screenshot of what you see?
Also, a screenshot of the pop-up message if you see any?
To reply, you can type below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫
Wed May 15, 2024 my entire page changed. All friends gone, avatar changed and will not allow me to change it back. No rewards, no gold, different area of game. No 3000 badge. I don't like that avatar. My interest is almost gone.
What happens when you press the update button?
I get this message
and Then when I close that message out, it brings me to the App Store and it’s updated.
If my recent experience with the update is anything to go by, you may be lucky if it wont update. 😫
Same issue, have lost 500 gold bars and all my friends.
Hello and a Warm Welcome to the King Community to you all🤗 @Rachann , @silrex , @Zockstern , @littletroopr , @TaoMama , @GG2u and @Rajendra05
There are few different issues going on in the game right now! Can you all please let me know exactly which issue you are experiencing, and the device you are using?
Issue One —> Logged into the game with Kingdom account. Lost Gold Bars, profile pic, Friends list & level progress;
Issue Two —> Logged in with Facebook & lost Gold Bars;
Issue Three —> Logged in with Facebook and receiving "connection error" / wrong email & password message; Thank you all 🍫🍫
Hello @krossi🤗 A Warm Welcome to the King Community!
Can you please let me know which software version is running on your iPad?
I could not see the version number of Candy Crush Saga you have right now on your device. Will you be able to look for that?
Looks like there are some issues going on in the game. Please do not reinstall your game as it will not help with the issue.
Once you reply back, I will report to our Community In-charge 🍫🍫
ive lost my frinds and my profile picture&gold
Candy crush saga wants me to update new version, but when I click the button, I get an "open" button and it takes me back to the new version screen and the update button.
Hello @Lemonheads🤗 A Warm Welcome to the King Community!
Which device are you using to play the game?
Can you please show me a screenshots of those screens?
To reply back, you can type below. To post the screenshot, tap on the 2nd button located in the bottom left corner of the comment box🍫🍫
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
