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Do you have a question or need help with your game? Ask the Community.
Why aren't you playing the game through the Kingdom? If you don't play through either one you can lose your progress at any time. I only play through the Kingdom. Here is some information if you want to play through the Kingdom.yykoo said:Hello. I have that problem. Playing on android phone. Level 1300. Not linked to facebook- dont want my friends to know that i play this.
Receive a life from friends about once every 2-5 days .(that are listed by the game when i push the ask friends for free lives) never had a life request sent to me. And can not open messages unless there is a life from someone?!
Please follow the steps on here: https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1
Once you have this account, you will need to get your user ID # and you can follow the steps on this link.
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.