issue: Why can't I send or receive lives/help on Candy Crush Saga?



  • Marilyn-3Marilyn-3 Posts: 70 ✭✭
    I will be adding your email to my game to see if you can send me a life because nobody else can.
  • ElsaElsa Posts: 21,434 Superstar
    Hey guys, this has been elevated to the studio so we are all waiting for a fix.  Thanks to those who posted print screens.  I'll tag @Jelly Jenny one more time so she can see the new print screens added here.
  • Jelly_JennyJelly_Jenny Posts: 1,902 Community Moderator
    Thanks @Elsa!

    The issue with not receiving lives or tickets and Roadblock being blocked has been reported to game studio, but we do not have an estimated time for a fix. Again, if you are playing on any other platform (mobile, Facebook or Windows 10) you shouldn't have issues. 

    I realize this is frustrating and I thank for your patience.  

    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
    New Superstar competition in Blossom Blast Saga here! 
  • cadvancadvan Posts: 9
    You are wrong about Win10 platform not having the ticket problem.  I am exclusively using that on PC (not the app) for CCS and have been waiting for tickets for 3 weeks now as well as not able to send/receive lives.  King needs to get their thumb out and fix this.  
  • CatLoverCatLover Posts: 4
    I cannot send or receive help or lives or unlock the next episode
    Mac OS X Yosemite, Firefox.
    Use site to play
    No Facebook 
    done with level 485, need help from friends to unlock the next episode
    haven't received lives from friends in a least 2 weeks, even though I see them and can click the ask friends for help button.

  • nicci113nicci113 Posts: 2
     I wasn't able to for a few days but I can now. It seemed to have reset itself.
  • mercerikmercerik Posts: 2,912 Legend

    I think the Owl Quest that @angiehere is referring to is the Nightmarishly Hard Level. 

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser. (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Levels 5500 - 5900 on YouTube Playlist:
    Lower Levels are also available on YouTube Playlists. Please visit my YouTube
  • blutublutu Posts: 14
    can't send or receive lives, no envelope anymore, got to the end of one level ask for tickets for the next, but haven't received them 
  • Sukanta_BiswasSukanta_Biswas Posts: 10,266 Superstar
    Hello choucou
    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    The Game Studios are constantly working on improving our games by introducing new features, gameplay or concepts.
    They changed some rules for Send lives. Before, you could send lives through open a level, but now you can send Lives after passing the level.
    But I do not have any information about how long it can last.

    It's going to be Friend-Tastic ❄️
    Find out more here!

  • Marley4Marley4 Posts: 0
    Why am I not getting any lives from friends.  I cannott send lives to them either.  This has just happened in the last few weeks.
  • CatLoverCatLover Posts: 4
    Elsa said:
    Hi guys, there is a problem with anyone playing the game on  The lives is not working correctly and it has already been elevated to the studio.  We are waiting for a fix.
    Still not working as of today, and furthermore I cannot get into the next episode without help from friends.  

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