Welcome to the Community 👋
If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center
- Always up to date
- Available in multiple languages
- Covers everything from game progress to purchases, technical issues, and events
- The same place our Player Support team uses
Just type your question in the search bar and pick the article that matches your issue. Most of the time, you’ll find the solution right there.
💬 Need more help? Try the new Chat With Us
At the bottom of any Help Center article, you’ll now see a Chat With Us button. (Only available in the game on mobile)!
This opens Kingsley, our Candy Crush helper bot, who can guide you through the most common problems and offer instant support.
It's quick, easy, and available in your own language. More info about this feature HERE
Here’s how to use it:
- Go to the Help Center
- Open any article that matches your issue
- Scroll to the bottom and tap “Chat With Us”
Kingsley the bot will guide you through the most common problems and help solve them on the spot. It’s quick, friendly, and available in multiple languages.
🆔 Need your User/Player ID?
Sometimes Support will ask for your Game ID so they can help faster. Here’s how to find it:👉 How to find your Game ID
❗ Still need to post here in Community?
You’re welcome to ask for help here too! Just please include:
- Your device type (Android, iPhone, Windows, etc.)
- A clear description of your issue
- A screenshot if possible
This helps other Crushers or a CM jump in to support you.
Thanks for being part of the Candy Crush Community 🍬
We hope this new setup helps you get the answers you need, faster and easier. Give the chat a try and let us know how it went!
