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Why can't I make purchases for Candy Crush Saga on Facebook?
Comments
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Hello @sguerra47 , @MikeF and @avondolly19🤗 A Warm Welcome / Welcome back to the King Community!
The issue with Purchase on Facebook browser has started on Friday (13th) for many players. Both King team and the Facebook are aware about this issue and are working on a fix.
Anybody in the Player Support team cannot resolve the issue or provide any information as it is not something that is in their hands. Only Facebook and Candy team will have to fix it (together) on their end.
Our Community In-charge has posted an announcement about this issue —> HERE👈️ Please keep an eye on that thread (by clicking on the Green letters) for any updates on the issue.
Thank you all for your patience and understanding🙏1 -
Thanks for your response! I hope it won't take much longer to fix!
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Hello @redbank and @ckm99🤗 A Warm Welcome to the King Community!
An issue was detected in the game with the purchases for the players that are logged in with Facebook. That is the reason you both are not able to buy items in your game!
Both King team and Facebook are working on a fix and hopefully, it will be resolved soon! Please check this announcement by our Community In-charge —> HERE (click on the Green letters to check for the updates).
Thank you for your patience and understanding🙏1 -
Hi @Debeliz🙋♀️ Thank you for replying back!
Many players have been experiencing this issue since Friday. Both the King team and Facebook are aware about this issue and working on a fix.
Please keep an eye on the announcement posted by our Community In-charge —> HERE (click on the Green letters to open it) for updates on the issue.
Thank you for your patience and understanding🙏1 -
Hello @DeltaBravo78🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing in your game!
You are not alone and many players have been experiencing this issue since Friday. Both the King team and Facebook are aware about this issue and working on a fix.
Please keep an eye on the announcement posted by our Community In-charge —> HERE (click on the Green letters to open it) for updates on the issue.
Thank you for your patience and understanding🙏1 -
Hi @Heislord1958🙋♀️
Thank you for replying and my apologies for the delay in getting back to you!
I am assuming that you are playing on a Browser on your MacBook! Right? If so, the issue is not either your device or your internet connection. It is an issue with Facebook that has popped up sometime last weekend!
Both King team and the Facebook are aware about this issue and are working on a fix.
Our Community In-charge has posted an announcement this morning about this issue —> HERE. Please keep an eye on the thread (by clicking on the Green letters) for any and all updates about the issue.Thank you for your patience and understanding🙏
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Tonight it has been hit and miss as to whether any purchases can be made. Hopefully it will be fixed soon. I need to purchase my 30 coins lol!
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Hello @MMaske58🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Are you still experiencing the issue? If so, are you playing the game on Facebook Browser (Google Chrome, Edge, etc.,)?
Please reply back by typing below🍫🍫
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Hi @quinner🙋♀️
Yes! The issue is not either on your device or your bank, but the game itself on Facebook!
Both King team and Facebook are aware about this issue and working on a fix! Hopefully, it will be resolved soon and we can play again without interruptions🤞
Thank you for your patience & understanding🙏
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