Black screen when watching ads - 🚫 Issue reported!

kiara_wael · August 2023

Hi and Welcome to the King Community

Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here

smjacobs01 · August 2023

Ad was blacked out and lost my streak and all the gokd bars i was supposed to get after completing the level. Tryed it a second time and it did the same thing. So not only lost my place but all the boosters I've used too.

losin51 · August 2023

The same thing is happening to me. I touch the watch ads option and get a black screen, losing the boosters I used. I would like to get them back please.

kiara_wael · August 2023

Hi and Welcome to the King Community

Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here

christinewupp · August 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2759456#Comment_2759456

Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.

smjacobs01 · August 2023

Yes! Same here. And it did it 2 more times after that so i stopped playing. In the mean time also lost all my boosters, lost my streak of over 300 games competed on first try and was 1st in the championship race, and was about to earn over 30 gold bars for completing the other race after finishing that level. I'm not happy.

ellenteft · August 2023

Now 14004 is having extra play commercial issues. : /

Sukanta_Biswas · August 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2759513#Comment_2759513

Welcome 🥰We are very sorry for your trouble.

As you already know, the problem is due to temporary error and already reported. I request you to be patient for some more time as the studio is trying to resolve the issue asap.

Thank you.

Sukanta_Biswas · August 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2759591#Comment_2759591

Can you try restarting the game once, if that fixes the problem?

dawnlynda · August 2023

This is a game changer for me and I'm less likely to play. And yet out of the blue I got at least an hour of unlimited games but no use to me as stuck on a extremely hard to crack level

Black screen when watching ads - 🚫 Issue reported!

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