Not getting sugar drop prizes. The machine shows up and shows I won a prize but nothing drops

grow43080 · February 2019

Any luck? Getting frustrated now on day four. Will rewards be back paid?

_Elsa_ · February 2019

Hi @Toodie, thank you for your very quick response. I am going to tag @Cezdiamond who is the Community Manager. She will pass along your information to the studio.

_Elsa_ · February 2019

Hi @grow43080, could you please respond to these questions? The studio needs more information so please respond to these questions.

Which device are you playing on?

Are you re-playing old levels to fill up the sugar track jar or new levels?

Does the issue first happen when you lose a level / win a level?

Does it fix itself after some time, if so, when? (e.g. after you reach the maximum number of candies that can be collected or after a couple of hours?)

Cezdiamond · February 2019

Hello everyone!
We have a workaround in the meantime that solves the problem :-)

Instead of clicking on "next" please click on the "X" instead

Image: https://us.v-cdn.net/6030983/uploads/editor/3d/9nc228y4xghr.png

This should work for the time being, whilst our studio works on finding a permanent solution.

Thanks!

Cezdiamond · February 2019

Hello everyone!
We have a workaround in the meantime that solves the problem :-)

Instead of clicking on "next" please click on the "X" instead

This should work for the time being, whilst our studio works on finding a permanent solution.

Thanks

CEG-2 · February 2019

I just received ONE gold bar, ONE fish, and three lollipops. UNACCEPTABLE for 264 candy drops!!!!

grow43080 · February 2019

I’m playing on a iPhone! Replaying old levels. It shows that I’m earning the points but no rewards are ever given. Thanks!

_Elsa_ · February 2019

Thanks @grow43080, I will tag @Cezdiamond to come back here to read your message. By any chance, when you finish the level are you clicking "next" or the "x" ?