Have you lost your levels? A guide on how to keep your game saved. Please READ before posting

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Answers

  • Jelly JennyJelly Jenny Posts: 1,505 Community Moderator
    Hi @Trojangirl :waving:

    I'm adding you to an existing thread here that is all about retrieving your levels. The end of the post is about how you can get your levels reinstated if you didn't save your game before. Hopefully you're back on track soon. Have a Sweet day!


    Diamond Diaries Saga competition: Do you have a brilliant memory? Win Gold Bars here!
    Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
  • jannotajannota Posts: 4
    I can'e receive lives to move onto next level But I am able to go back and play any game I have already played again So it is not my laptop or anything else because if it was I would not be able to go back and play old level I think its on your end because there are a lot of other players with this recent problem
  • MaryBLMaryBL Posts: 52 ✭✭
    I had a go at playing through Facebook against my better judgement. I hate the music, and the stupid ads and videos  and the clumsy graphics. Totally a dire experience.,
  • Gweniebear23Gweniebear23 Posts: 3
    I was on the level 889. I updated the app. I went to open it and its saying that I am at level 10. 

    I tried disconnecting from Facebook, force stopping everything, restarting my phone, checking my phone for system and software updates, uninstalling Facebook, and even reinstalling Candy crush saga. Honestly I'm not sure what to do. I have done all of the troubleshooting.

    What can I do?
  • Sukanta_BiswasSukanta_Biswas Posts: 5,984 Superstar
    Hello @Gweniebear23
    We would like to welcome you to the king community. Thank you so much for being willing to joining πŸ™

    I am passing your problem to @Jelly Jenny , She wants your game id. 
    See here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
    Wait a while, You may have to wait a maximum of 48 hours. 
    Have a good day πŸ™

    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



  • Gweniebear23Gweniebear23 Posts: 3
    edited July 14
    My one that I had all my stuff on was 1530805284 (CandyCrushSaga).

    Though now it is showing 10594330 in my app.
  • ElsaElsa Posts: 18,608 Superstar
    Hi @Gweniebear23, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars. 
    You can find out more about our Superstars here

    ❀️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❀️ Newbies, this is for you!  Check out all the King game contests here

    ❀️ Please check out the stories that I created here.


  • Gweniebear23Gweniebear23 Posts: 3
    No one has contacted me yet  :(
  • chantalesteidlchantalesteidl Posts: 2
    Hello! I quickly uninstalled Candy Crush today and then reinstalled and signed in with my Facebook account. Actually, I'm level 739, but I'm shown at 36 and from 51 are no more levels displayed. I always have to scroll all the way up to play and if I can get the level and I want to continue playing later, I'll start at 739 again. Can someone help me?:)
  • Sukanta_BiswasSukanta_Biswas Posts: 5,984 Superstar
    No one has contacted me yet  :(
    So sorry πŸ˜₯ we will contact you soon. 
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



  • firebombmarkusfirebombmarkus Posts: 7,091 Superstar
    Hi, @chantalesteidl Thank you so much for translating your message. Please follow the instructions on the link below and you will see how to get your progress back.

    https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

    I hope this will help you. Let me know if you need assistance. Have a wonderful day πŸ€—


    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

  • chantalesteidlchantalesteidl Posts: 2
    edited July 17

    That didnβ€˜t help


  • Gweniebear23Gweniebear23 Posts: 3
    I appreciate it. I miss my Candy Crush.
  • Jelly JennyJelly Jenny Posts: 1,505 Community Moderator
    @Sukanta_Biswas

    Hi @Gweniebear23 :waving:

    If you're still having issues with retrieving your levels, please get in touch with out Player Relations Team through here

    Make sure you select "Problems with game" as your topic and "Game didn't save" as your subtopic. 

    I hope you're back on track soon! 


    Diamond Diaries Saga competition: Do you have a brilliant memory? Win Gold Bars here!
    Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
  • firebombmarkusfirebombmarkus Posts: 7,091 Superstar
    Hi again @chantalesteidl Ok, let's do it like this. I will ask you to fill in this form.

    https://soporto.king.com/contact

    Please fill in all the information and make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill in the form you will get an automated email message. You need to reply to that message and explain your issue so the support team can reach you. If you don't reply to this email message they won't reach you at all.

    To look into your account they will need your game ID. If you don't know where to find it, follow the instructions on the link below.

    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

    I really hope the support team will successfully solve your progress issue. Thank you for your understanding. Have a great day πŸ€—
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

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