I need help with lost progress! (Under investigation)!

_Elsa_

This is a glitch that just started.  We have created a list of players reporting this but then someone here found a fix so I would like you to please try it here.  Write back and let me know if it worked or if you still need help.  Also where are you playing the game - computer or mobile device?

_Elsa_

This is a glitch that just started.  We have created a list of players reporting this but then someone here found a fix so I would like you to please try it here.  Write back and let me know if it worked or if you still need help.  Also where are you playing the game - computer or mobile device?

_Elsa_

This is a glitch that just started.  We have created a list of players reporting this but then someone here found a fix so I would like you to please try it here.  Write back and let me know if it worked or if you still need help.  Also where are you playing the game - computer or mobile device?

_Elsa_

This is a glitch that just started.  We have created a list of players reporting this but then someone here found a fix so I would like you to please try it here.  Write back and let me know if it worked or if you still need help.  Also where are you playing the game - computer or mobile device?

mels1902

Thank you it’s worked!

sampleps

I also lost progress and I was on level 2500 something.  I tried the fix deafinnegan suggested and all that did was create a new Facebook page.  Help.  

_Elsa_

Wow @sampleps did it create a new Facebook account?  If you can't get your progress back then let's wait to see how many respond to the other messages and if they had the same problem.  This message is still on a list to report to the community manager.

_Elsa_

Great!  Thanks for letting us know.  Have a sodadelicious day today!

rach5177

My soda game will not connect to facebook or internet I am unable to collect my rewards

sampleps

Thank you, that worked!