I need help with lost progress! (Under investigation)!

QueenB

bsajdak you said:

Sent me back to level 1 from around 1700

Isn't your issue that you've lost your game progress? If yes, I've acknowledged your issue and waiting for you to provide your User ID so I can have a closer look.

Did you see my comment? 

1eeyoreluver

Ok 1st off yes at first even I was confused what this thread about so I will own that. However I agree all you have is oh well. I did nothing! The games themselves are set to auto update through King and I am not the only one who lost not only daily bonuses but a lot more. That is why originally I was confused. How is it this is being ignored? Yes, I am asking this again because it was at no fault of anyone or their devices. I have had ongoing discussions all week about this messed up update messing people's games up. Yet all we get is oh well?!?! Not acceptable when it is an obvious issue multiple players across all of the games are complaining about. 

bsajdak

What user is are you looking for?

bsajdak

I’m not getting any messages. No need for a screenshot bc when I try to play the game it just takes me to level1

existentialgal

Same here.  Did all fixes and nothing works.

rlrae14

I’ve always been connected to Facebook I never had trouble everything I try doesn’t work 

bsajdak

Same here.  Nothing works. I keep try

rlrae14

I think they need to update something my bubble witch saga 3 is like that too back to zero 

bsajdak

😡😡😡😡

QueenB

@bsajdak, this link will help you find the User ID: https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Also, any chance of a screenshot of your game map showing your profile picture so I can have a closer look? www.take-a-screenshot.org

QueenB

@rlrae1, are you saying that you have lost your game progress on both Candy Crush Soda and Bubble Witch Saga 3?

Which device are you playing on, Apple or Android? 

tommyhomes

Hi guys! My mom has always been playing this game right after downloading it from the google play store. It's been over a year now. She tried signing in to Facebook because she was prompted to do so. Now, she has lost all her levels (1220 iirc) and is back to level 1. She's kinda gloomy because of this. Is there a way to restore her lost progress?

tommyhomes

She has never logged in to the game using her Facebook or email. She just straight up played right after it finished downloading.

tratelqalam

Please log out of your game app, update and clear the cache, restart your device and log in again. It is a standard troubleshooting procedure.