Store Unavailable??- Purchase issues- UNDER INVESTIGATION

Idaho_Biker · September 2020

I have been getting this Often. Playing on My PC on Facebook. My C-Phone has Store Access, My Neighbor who has the same IP as Me, His PC & Phone both have Access to The Store. Here I am 2 Moves from Winning, went to Store to get the Weekly Special, and Up this Pops... Strange?? Almost as if Your Server wants to hold me up for more $$$

Candy Crush Soda-Store Unavailable 2.jpg

Lola_Pop · October 2020

Hello Sodalicious players!

It looks like there have been some issues regarding the store in the game lately- we've gathered your comments and the Studio is investigating on this at the moment.

For now, please have a look here for any purchase issues: Problems with your purchase?

Thanks for your patience! ❤️

kiara_wael · September 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/311274/store-unavailable

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

aijaziqbal · September 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/311274/store-unavailable

Hi and welcome to the community.

Very unfortunate sometimes connection with the server is lost. Please clear your cache / history from the browser and check if it helps. Or you may change your browser and play with another one and see if it helps.

Thanks and have a lovely day ahead.😀

rajdeeptb · September 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/311274/store-unavailable

hi dear welcome to our community

It happens by using slow internet connection or heavy load on ram.

Please clean cache /History files of your device. Log out from game. Check for updates. Reboot your device.

Try to connect after few minutes.

Gumyupawpaw · September 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1049884#Comment_1049884

I did exactly what you suggested, but nothing changed. I couldn’t play Mr.Toffee’s Fair all day today...again, it says I am not connected to the internet, try later.

Idaho_Biker · September 2020

Haven't gotten an Answer that solved this Issue YET?? I'm quite well aware on Cleaning the Cache(My CCleaner works a lot). I have a Higher End Gaming Rig. Been doing 'Puters since back in DOS Days.. I can Play other Games on here, and they run Fine...of Course in a situation like this One, Ruins any Chance of winning the Game, since it Deletes this Session. I just got another Pop-Up that says "Something went Wrong, Try Again Later"...I Use Chrome, or Edge for Browsers. That's what I Like about MMORPG No Browser, just a Dedicated Server!!! Surely someone can come up with a BETTER SOLUTION??😕

[Deleted User] · September 2020

so what is the diff btw your PC and your neighbor PC? Does he play on Facebook? Have you try playing on king.com or agame app? I see other players have problem with Facebook lately.

Unknown · September 2020

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Gcm123cbrh123 · October 2020

Paid £2.99 for lives and timed extras and they didn't add on i want a refund

Freddy_ · October 2020

@Gcm123cbrh123 Hi and welcome, Sorry to here you have had a problem with a purchase. Unfortunately the community does not deal with purchases as it contains your personnel information. Please contact customer support from your game and they should help you with this

Go to game settings , help center, gold bars and purchases and send them an email

Alternatively you can us contact us below but you need your game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps