I need help with lost progress! (Under investigation)!

_Elsa_ · October 2019

Well enjoy the rest of your day and I will let the community manager know that it might still be a glitch.

simmonslouise82 · October 2019

Ok I’ve edited out my email an now put my user if In but again it’s on my sons game my phone I can’t retrieve my game so will ID BE DIFFEREMT THEN? My son don’t play that game anymore he never even had the app I’m just so confused. I appreciate you trying to help. Do I need to do anything else now?

staceyh · October 2019

Got it back thank you

_Elsa_ · October 2019

Thanks for letting me know @staceyh! Have a wonderful crushing day!

_Elsa_ · October 2019

Yes I need you to complete the contact form from the link "here" that I wrote in my last message to you. Give them your user ID # and explain that you need your progress back. Whatever level number you give them that is where they will advance you. So if you can't remember exactly take a guess. Also make sure to use that topic and subtopic because that is how they know what has to be done.

sampleps · October 2019

I still can’t see my friends progress

_Elsa_ · October 2019

@sampleps, are you logged into Facebook or the Kingdom to see your friends? I know that might be a minor problem because I think the level progress will take priority right now.

sampleps · October 2019

I am logged into Facebook. I have returned to my saved progress, and thought maybe that would solve the friends progress issue. I haven’t seen their progress in months.

clover3737 · October 2019

Lost everything after being prompted to log in again!!! Please help

_Elsa_ · October 2019

There are game issues with the friend's lives but not sure which games. Are you looking to find them on your game map or looking in the lives to see if they are there? I know that with this game you won't see the envelope until someone sends you a life.

I need help with lost progress! (Under investigation)!

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