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why does my music, stop playing when I start playing candy crush? And yes it is a different app Spotify to be precise
Hi everyone 😃
We are happy to announce that this issue should be fixed and you should now be able to listen, for example Spotify while playing your game.
Please make sure you have the latest game app version installed.
Thank you all for your patience and have a Sweet day 🍬✨
Hi peachloover,
We understand how important it is to enjoy your game while listening to something. You will be happy to know that our team is aware of the problem and is working on finding a solution.
In the meantime, please make sure your device and the game are both updated to the latest versions. We'll keep you posted on any updates or fixes as soon as they become available 😉
Thank you for your patience, and we hope to have this resolved for you soon.
I started having this issue today. I have an iPhone 13 with iOS version 15.6.1. Please fix ASAP as I always listen to podcasts while playing.
I have all of the audio on Candy Crush turned off, but every time I switch to the app it pauses my podcast app. This only happens on game levels and not on the map screen and just started happening this week. I have an iPhone 13 with software version 15.6.1
any more feed back on when the problem of music will be sorted it’s very annoying
Sadly, this was actually first reported 5/31 so they’ve had 19 days and more and more people are having problems. They can create new levels every week but they can’t figure out how allow PiP again? Hmm. Seems like it’s more like they’re not going to fix it.
Hello @jay524888🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing the glitch with listening music while playing the game!!
To answer you question, yes!! This problem will be solved. The Candy Team are working hard and trying to bring in a fix… it is just a matter of time!
There might be new version release tomorrow! But, please keep an eye on our main thread for an update by our Community In-charge, where we are compiling all the complaints —> Cannot play Music while playing Candy Crush
Thank you for your patience & understanding 🙏
Please tell me when the game will be updated? Can this problem be solved?
This problem was first reported June 14. It is now June 17. What’s taking you so long? Many people have either stopped playing or play much less often. Hint: Instead of reverting to 0%, the sound settings go to 1% when the sound is turned off.
Hi everyone!
Thank you for your patience, and we hope to have this resolved for you soon!
please sort audio out - game is really boring otherwise
I’m having the same issue. Never used to be this way I always listen to audible and play. I guess I won’t be playing candy crush anymore :(
I’ve had the same problem. Suddenly on 6/14 my PiP stopped. Every time I try to play CC while watching/listening to another CC stops the app. I have turned my phone off so many times, everything is up to date etc. I don’t just silently play CC, I need my music while I play to relax before I go to be. I haven’t played CC for more than 1 minute in the last 3 days because it turns my other app off. I usually pass about 50-60 levels on the weekend along with all those ad rev videos I watch to get boosters and lines, this weekend I might have played 1 level up.
I have the same problem starting 14 June. iPhone 13 Pro Max IOS 17.5.1. When I have music or a podcast playing and start an actual game (into the level), the music or podcast stops. All sound is turned off.
If I watch and add and mute it, I can hear the podcast, but when the game starts again, turned off. If I go back the the podcast, hit play, and back to the game, turns off again.
Net, not playing the game or spending $$ playing until it is fixed. no other game has this issue, just candy crush, must be after the last game update.
cheers,
Rick
Hello @fernanda34🤗 A Warm Welcome to the King Community!
It is not you nor your device! We have few more players that are experiencing this glitch! It was reported to the game Studio and they are investigating it.
For updates on the issue, please keep an eye on this thread (by clicking on the Green letters) where we are collecting all the complaints —> Why can't I play Music while playing Candy Crush Saga?
If you have any further questions, please type below🍫🍫
¿porque jugando no se puede escuchar música.?
Whne i turn of the internet and play the game with music playing it works,but when i turn on the internet without closing the game and the music is playing,the app forcefully closes and i lose that level as well.why??
Hello @jay524888 and @Heexagone🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you both are experiencing in your game!
This issue was reported to the Candy game Studio and it is being investigated. Please keep an eye on our main thread —> HERE (click on the Green letters) for updates on the issue!
Thank you for your patience & understanding🙏
Hello @mikel84201🤗 A Warm Welcome to the King Community!
We have received multiple complaints regarding this issue and it is being investigated. Please check for the updates in our main thread —> HERE.
Thank you for your patience & understanding🍫🍫
why is my podcast shutting ofc
Thank you. I use an IPhone SE. Just to note that the sound settings for the game are turned off. I wonder if it has anything to do it with ladders software update. Looking forward to your feedback. Ciao
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Hello @wtinasky🤗 A Warm Welcome to the King Community!
We have received multiple complaints about this issue! It was reported to the Game Studio and they are working on a fix. Hopefully, we will receive an update soon.
Please keep an eye on our main thread for an update by our Community In-charge, where we are compiling all the complaints —> Cannot play Music while playing Candy Crush
I updated it yesterday and the problem still exists.
Hello @jay524888🤗 Welcome back to the King Community!
I don't think the issue was resolved yet!!
Otherwise, we would have received an update in the main thread where we are compiling all the complaints about this issue —> Can't play Music while playing Candy Crush Saga!
Thanks a lot for your patience & understanding 🙏
I'm sorry for the time it's has taken us to resolve this issue and we appreciate your patience while we continue to look into this.
There is a potential workaround that you can try that will allow you to use other apps in the background.
If you're planning on listening to Spotify while playing and the music stops as soon as open the game app, try this:
Go to Settings from the game board and select Audio:
Now, try moving the music volume slider up and then back down to zero (effectively muting it), and then go back to Spotify and select Play and then back to the game and see if the issue persists.
Hope this makes sense 😁 I just tried it and it worked for me but, you do have to repeat this process when you close the game app and open it again.
Let me know if this has worked for any of you 😉
Als ik mijn muziek op de achtergrond heb en het candy crush spel start, valt mijn muziek weg. Wat is hier de reden van en hoe kan ik dit oplossen?
Hi and Welcome to the King Community
Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you
Thanks for understanding and have a wonderful day
When I have my music in the background and the candy crush game starts, my music cuts out. What is the reason for this and how can I fix it?
Kind Regards
Seriously! When will this be fixed? What are you doing to figure it out? It’s worked fine for years. What did you change? Whatever it was, put it back the way it was.
Como receber anúncios nos meus jogos
How to bring back my levels if fb isn't working
I play candy crush on facebook and on microsoft for PC. Facebook I am almost at level 3000. Microsoft will not for the life of me let me log in on the facebook button. It just stalls at a black screen and then says something about connection error. I have plenty of connection so that should not be the problem. Both of them…
Hi, I’m having an issue with the Episode Race. Every time I start a new race, it immediately shows that someone has already finished the race, which is impossible. It also seems to be the same players every time, and the same person wins instantly as soon as the race begins. I’ve played around ten rounds and the problem…
Hello Playing Saga for years, now at the final episodes, and lost all boosters! My accont was set to save game, but loging out and back in didnt bring them back. This happened when I was asked to share my info with yout providers and I declined - is it the reason or just coincidence? I play on my phone only and it didnt…
Hi. I play since 7o'clock in the morning but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
