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been trying all day to get onto the next episode, but it won't- just stuck on page saying "you were 3rd. good job"
Hi and Welcome to the King Community
Thank you for the feedback. This issues has been report it to the game team
Hi there! I'm sorry to hear about this annoying pop up in your game with the Episode Race. Is this occurring in Candy Crush Saga, not Soda Saga? If so, you can rest assured that the team is aware of this
If this is happening in Candy Crush Soda Saga, please check these steps:
Hi there! I'm sorry to hear that your game is stuck on the Episode Race Popup screen.
Rest assured, this has been reported to the Studio, who are busy investigating the issue.
Thank you for your patience while our team works on this.
I too am having the same issue!! Very frustrating!!
This is a HUGE problem!!!!!!!!!!!!! I'm in the top 2% and cannot play due to this issue!!
Hi Kiara,
Thanxx for your reply. Just wanted to see if there is any update and progress on the matter of not being able to activate and proceed to play ANY of the levels. The frozen screen with 2nd place reward still on, today the 4th day. Thanks in advance.
Thank you for the feedback. This issues is being Investigated , for more info Here
For more than 3 days now, I only get the 2nd prize in Episode race without any further step possible. No buttons, no possibility to play ANY of the levels. Please help.
Veljko
the game keeps freezing and I have to restart and if I had just won a level it restarts it. So annoying
@QueenB
This collection thread has not been commented on by Admin nor has there been an addition here to state that a fix is on the way. Are King aware of this problem and is it going to be fixed with a new update any time soon?
I too, have been stuck on episode race..says congratulations, you were 3rd and then I can't do anything else. This has been three days of this!!
@kiara_wael Hello 👋 my game froze up and wouldn't let me connect to play store the popped up to this and I hadn't even played a level
February 5 and Here we are into another day without a fix. Many of us have a lot of time and money invested. Is anyone working to fix this issue? Please Fix and Update.
Yesterday when I started a new Episode Race, I noticed I was in 2nd place, so I clicked to display the Episode Race. The player who was in 1st place had already finished the Episode Race. There are two possibilities for this problem: either Episode Race is not fairly ranking players, or a game bug caused me to lose this Episode Race at the start of the race along with the chance of winning the 30 gold bar prize.
My game is frozen on a pop up about an "Episode Race". Been frozen for 3 days.
Same problem for the last few days on laptop via King acct. Windows is up to date and do not want to reinstall app for fear of losing my levels.
Hi, yes I have the same problem since Monday. Nothing I try makes any difference. Missing my games !!
Hello @ricky2525 the issue you describe with the Episode Race has been reported to the Game Team. I am afraid all you can do is wait until they fix it.
I'm having the same issue!!!!
I've just finished a level and it says "good job racing here's a treat" It's now stuck despite reloading the game on my PC several times
Same here
My game is Candy Crush Saga and I am playing on my Laptop which the games can be accessed through Facebook. The game updates automatically. What is another way to fix this issue? I've opened the game again tonight and it's still stuck on the pop up.
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que faire alors, car cela devient récurent , merci aux administrateurs de régler ce problème…..remerciement
For more than 4 days now, I only get the screen saying 2nd prize in Episode race without any further step possible, nothing that can be clicked. No buttons, no possibility to play ANY of the levels of the game Please help.
We are still waiting for an update and a Fix. PLEASE INFORM PLAYERS WHAT IS GOING ON!!
If playing on Facebook on chrome, try opening facebook on say microsoft edge as I did, I then completed the level on there and the one on Chrome then altered too. :)
what is happening 4 days .
after the update 31.jan
I cant play.
when will you fix the update
I contacted them and I followed the instructions, no joy. They also said to come here to ask if any players had a solution but it seems I'm not the only player having the same problem. Hope King can sort it out soon.
Same for me,,so annoying
Any updates on a fix? I play thru Facebook Gaming.
I play on my laptop on King.Com account and have had frozen screen for 5 days. My laptop and game accounts are up to date. Support sent me here to find answers and found more frozen accounts but no fix. After being frustrated for days, today, i cleared my Cache (not cookies), logged out of king account, waited few minutes and logged back in (holding my breath) and found myself lucky and able to play again. I really dont know how, what and when but mine is working. Hope you can find your fix.
Was stuck on level 5301 now i am playing to 5310 (unfrozen) Fingers crossed.
I have the same level 10282 for 5 days.
I am also playing on my laptop while also being logged into King.com and have also messaged directly to the 'Contact Us' via email. I have gotten 4 emails back telling me someone is working on it. This is going on now 7 days. I have done everything possible from my end to fix it, I tried what you suggested and it did not work for me. It is not an Us problem, they should at least give an update. . It is highly aggravating having been a player over a decade and money spent.
February 9 and I am still stuck here since February 3 😪
Hello, I just won a race. I had 55 gold bars. It should have went up to 95 gold bars but the extra 40 didn't register. How can that get fixed? Thank you.
Como receber anúncios nos meus jogos
Hi, I’m having an issue with the Episode Race. Every time I start a new race, it immediately shows that someone has already finished the race, which is impossible. It also seems to be the same players every time, and the same person wins instantly as soon as the race begins. I’ve played around ten rounds and the problem…
How to bring back my levels if fb isn't working
I play candy crush on facebook and on microsoft for PC. Facebook I am almost at level 3000. Microsoft will not for the life of me let me log in on the facebook button. It just stalls at a black screen and then says something about connection error. I have plenty of connection so that should not be the problem. Both of them…
Hi. I play since 7o'clock in the morning but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
