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Problems Support

catbat
catbat Posts: 48

Level 3

Has anyone had a problem with support. I sent all the info that was asked for but they will not take care of claim. If they can’t give compensation they should at least offer an. explanation. I am over 7000 level and deserve some customer service. Has anyone had a problem? Does anyone have suggestions on what to do.

Comments

  • simplyP
    simplyP Posts: 12,332

    Actually, support had been very good. Have you check your spam/junk mail folder? 🤔

  • misscharlene47
    misscharlene47 Posts: 1

    Level 1

    I have been playing Candy Crush for years on my IPad, but the last few months I haven’t been able to connect to the internet even though my settings show I’m connected. Soda Crush works, how come the original Candy Crush doesn’t?

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    Welcome to Sweet King Community! 👑

    Did you update the latest version of this game? 🤔

    If you have updated the latest version of this game already but it's still not worked, try these steps here 👇😊

    1. Open this game

    2. Select Profile

    3. Select Log Out then Close the app

    4. Reopen the app then Log back in to your profile and finally Open this game.

    Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

    If it's still not worked from above steps, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

    I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope nothing this happens too.

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    Thank you for your playing Candy Crush Saga and Candy Crush Soda Saga! ❤️😊

    You can also check more this games' exciting news and contests (click on spoiler warming button here) 👇😊

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    🍭 Have a nice and safety day! Sugar Crush! 🍭

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