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Problems Support

catbat Posts: 46 Level 2

Has anyone had a problem with support. I sent all the info that was asked for but they will not take care of claim. If they can’t give compensation they should at least offer an. explanation. I am over 7000 level and deserve some customer service. Has anyone had a problem? Does anyone have suggestions on what to do.


  • simplyP
    simplyP Posts: 11,660 Level 5

    Actually, support had been very good. Have you check your spam/junk mail folder? 🤔

  • misscharlene47
    misscharlene47 Posts: 1 Newbie

    I have been playing Candy Crush for years on my IPad, but the last few months I haven’t been able to connect to the internet even though my settings show I’m connected. Soda Crush works, how come the original Candy Crush doesn’t?

  • Diamond_Lim
    Diamond_Lim Posts: 146,110 Diamond Diaries Moderator

    Welcome to Sweet King Community! 👑

    Did you update the latest version of this game? 🤔

    If you have updated the latest version of this game already but it's still not worked, try these steps here 👇😊

    1. Open this game

    2. Select Profile

    3. Select Log Out then Close the app

    4. Reopen the app then Log back in to your profile and finally Open this game.

    Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

    If it's still not worked from above steps, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

    I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope nothing this happens too.

    ⚠️ NOTE ⚠️

    If you want to try uninstall and reinstall steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

    Thank you for your playing Candy Crush Saga and Candy Crush Soda Saga! ❤️😊

    You can also check more this games' exciting news and contests (click on spoiler warming button here) 👇😊

    🌶 Hot topics here right now in Candy Crush Saga! 🔥

    💫 From King with love Learn more about our sweet initiatives

    What makes our Kingdom so special HERE?

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    🍭🤩 Candy Crusher of the Month - January 2022 HERE

    💆‍♀️☁️ Mindful Journey - Meditative January events in Candy Crush Saga HERE!

    💃💰️ Candy Royale - New event with the Jelly Queen to earn Gold Bars in Candy Crush Saga HERE!

    ☁️🙏 What is your Candy Zen Color? Find out and claim your personal badge HERE!

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    📖 🍬 Help on Levels! 15 Best tips & hints on how best to play and enjoy Candy Crush Saga here.

    ✅ Claim the Exclusive Level 11 000 badge (Also Win Gold Bars) here!

    🤸‍♂️💜 Sweet Happiness and balance with Tiffi - part 3 (Win 24 hours of Unlimited Striped & Wrapped Candies) HERE

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    One Million Club 🎉🎉Enter the Club and Grab your Badge HERE

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    Art Challenge: Healthy Drinks - Win Gold Bars and Badge HERE 🍹🧉 (General Contest)

    🍭 Have a nice and safety day! Sugar Crush! 🍭

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